Policies at Dipping Divas LLC.
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or address incorrect and missing items. Please don’t hesitate to contact us if you have any questions!
Returns and Exchanges. For any undamaged, unopened product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 15 days of the date you receive the product, and we will exchange it or offer store credit or e-gift card. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: nail files, nail polish, body sprays, body oils, body lotions, lip gloss, eyeshadows, and liquids.
Incorrect or Missing Items. We are still a small business and we are not perfect, so mistakes do happen but here at Dipping Divas, LLC. we accept full responsibility. If you have received wrong or missing items please contact us at with your name, order number, as well as a screenshot of your order summary along with proof of what items were missing or incorrect. We will evaluate the issue and make it right because we appreciate the support and trust you have put in us.
Monthly Subscriptions. The fee for the monthly subscription will be charged on a monthly basis to your payment method, unless you cancel prior to the 8th day of the month. All subscriptions are billed one month in advance, and cancellations affect the next month's DD refresh kit.
This website is owned and operated by Dipping Divas, LLC. These terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors nail care products for at home use. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.